Citilabs is committed to helping you get the most out of Cube. This page discusses:

User support
Catalogs, Applications, and Scripts
Tips

User support

For those with a software maintenance contract, including those who purchased a new product or an upgrade, Citilabs provides free support via telephone, fax, mail, or e-mail. We will answer reasonable questions related to the behavior or performance of the software.

When contacting us, please provide:

• Version and modification number of the Citilabs product you are running. You can find this information at the top of any print file generated by an installed copy of the program or on the About page, if available.

• Short description of the problem.

In some cases, we may request your data files. You can send those by mail or e-mail. However, if the file is greater than 3MB, we recommend using Citilabs' FTP site, ftp.citilabs.com/incoming. See FTP Site Information for more information.

To contact us via e-mail, use the Support Form.

Catalogs, Applications, and Scripts

This section contains preconfigured catalogs, applications, and scripts that you can download and use:

Calibrate Gravity Model download
Cube catalog and application to automatically calibrate friction factors given an observed trip length

Convert emme2 transit line format to Voyager PT line format
Utility program emme2pt.exe to convert transit line data from emme2 format to Voyager PT format


Tips

This section contains a set of How-To Sheets and Info Sheets that describe common procedures and information that can help you get more from your Cube software:

How to Change Network Projection
How to Customize the Cube Interface
How to Enable True Shape Display
How to Run External Programs with Cube
How to Use the Calibrate Gravity Model
Improving Performance