Cube Support

Citilabs is committed to helping you get the most out of Cube. Citilabs provides software support for clients under a current maintenance contract, or who have recently purchased the software and need assistance with installation and configuration. Clients who licensed Citilabs software through a local distributor should e-mail support questions to their distributor. A current list of distributors can be found at http://www.citilabs.com/distributors.html

When contacting us, please provide:

• Version and modification number of the Citilabs product you are running. You can find this information at the top of any print file generated by an installed copy of the program or on the About page accessed from the Help menu item, if available.

• License and dongle number being used

• Short description of the problem and/or query

In most cases it is necessary to provide us with an example of your setup and/or examples of your data files. If you need to send us examples and/or data you can send those by zipping all files and uploading a single zip file to the Citilabs' FTP site, ftp.citilabsftp.com. See FTP Site Information for more information on uploading your files.

To submit a user support request:

For clients in the UK, Europe, the Middle East or Africa please email: EU_support@citilabs.com

For all other regions of the world email: generalsupport@citilabs.com

For problems related to licensing, obtaining your current license or activating your license please email: licensing@citilabs.com

Catalogs, Applications, and Scripts

This section contains preconfigured catalogs, applications, and scripts that you can download and use:

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Tips

This section contains a set of How-To Sheets and Info Sheets that describe common procedures and information that can help you get more from your Cube software:

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FAQs

This section contains a set of Frequently Asked Questions that describe common procedures and information that can help you get more from your Cube software:

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